Our Policies

Our quality policy

• We undertake to meet the needs and expectations of our customers with the goal of sustainable growth,
• to comply with the conditions of our quality management system, to constantly improve the quality management system,
• to keep customer satisfaction at the highest level without compromising our service quality under any circumstances,
• to adapt to innovations quickly and effectively in order to be a pioneer in our sector and continue this process,
• to provide quality solutions to our customers by ensuring that our employees are actively involved in every stage of the processes,
• to continue to uphold these principles as an important element of the company culture by encouraging the use of the philosophy of Process Approach and Risk Based Thinking throughout the organization for an effective quality management system,
• to fulfill our legal and financial obligations in sustainable solution processes.

Our Environmental Policy

• In all Kınay companies, we undertake to act with the awareness of our responsibilities towards the environment and society for a sustainable life in line with our values and principles,
• by creating a sense of common responsibility through trainings on the environment, to ensure that all our employees, from top management to the lowest unit, take an active role in environmentally sensitive activities,
• to identify, at the source, the environmental risks that may occur during the services we provide and to eliminate them in accordance with the legal regulations,
• to use resources efficiently and effectively for a more livable world,
• to reduce the use of natural resources and to minimize the damage to the soil, water and air,
• to meet the expectations of our internal and external stakeholders regarding environmental targets by constantly improving our environmental awareness,
• to regard all environmental regulations in force as a minimum and to ensure a higher level of compliance,
• in line with the identified objectives and targets, to implement the environmental management system in accordance with the ISO 14001 standard and to ensure its continuity and improvement.

Our Occupational Health and Safety Policy

• While planning the services we offer, we organize occupational health and safety activities and take precautions with a proactive approach in order to protect our employees and related parties.
• We regard legal and other requirements as minimum standards, and continuously monitor, measure and improve compliance.
• Occupational Health and Safety is our first priority in all operations; we express this approach with the slogan "Protect Your Health, Protect Your Job".
• We take the necessary measures to prevent occupational diseases, work accidents, injuries and health deterioration; and carry out programs involving actions to reduce and manage risks.
• In order to center all our activities around a sense of responsibility and common approach, we organize trainings to raise the awareness of our employees and related parties and encourage them to participate in the system.
• We constantly monitor and measure emergency equipment in order to protect our employees and stakeholders from major accidents such as fire and explosion that may occur during the services we provide.
• Together with all our colleagues in the organization, we undertake to create and develop a corporate culture that supports the expected results of the OHS management system and to manage it in a sustainable manner.

Information Security Policy

• In order to maintain information security at the highest levels in every field in which we operate and to ensure the continuous development of the information security management system;
• Business Impact (considering issues such as the cost of replacing the asset, the confidentiality of the information, its impact on the image, the damage it will cause in terms of legal and civil liability),
• Probability of the threat (considering the multitude of weaknesses and how existing controls can cover these weaknesses, the motivation for cyber attacks, the attractiveness of the information for competitors, vulnerabilities in access controls and dangers to the integrity of the information),
• Confidentiality of the information (accessible only to authorised people),
• Integrity (protect it from unauthorised modifications and be aware of it when it is modified),
• Access (available to authorised users when necessary),
• Identify and assess relevant risks, apply necessary controls for all resources above the acceptable level, measure the performance of information security processes, produce objectives from this data, minimize our weaknesses and threats with infrastructure, work environment, hardware, software investments and training, to ensure that our business, our customers We are committed to meeting the security requirements required by our other stakeholders and legal requirements.

Our Customer Satisfaction Policy

-We are committed to providing reliable, timely, and complete service by accurately understanding our customers' needs and expectations.
-We evaluate feedback and complaints with a transparent, impartial, and solution-oriented approach.
-We provide clear process management at every stage by providing communication channels through which our customers can easily reach us.
-We fully comply with legal regulations while protecting the confidentiality and security of information.
-We quickly respond to potential disruptions in logistics processes and develop lasting solutions.
-We continuously improve our service quality by taking customer feedback into account.
-We act with a reliable and sustainable business approach while adhering to our ethical values.
-We are committed to establishing long-term, trust-based relationships with our customers.